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Sharjah, UAE – Al Thuriah, a leading real estate developer and facilities management company, announced significant operational improvements and efficiencies achieved through the implementation of Microsoft Dynamics 365 Field Service. Featured in a recent Microsoft customer story, Al Thuriah has successfully streamlined its facilities management operations, resulting in a 50% reduction in task times and a 48% decrease in unplanned repairs.
Recognizing the need to enhance task tracking, automate processes, and improve visibility across its facilities management portfolio, Al Thuriah partnered with Microsoft to implement Dynamics 365 Field Service. This strategic move has centralized work order management, optimized technician tracking, and automated maintenance scheduling, leading to remarkable improvements in efficiency and customer satisfaction.
Key benefits of the Microsoft Dynamics 365 Field Service implementation include:
50% reduction in task times: Streamlined processes and improved resource allocation have enabled Al Thuriah to complete tasks in half the time.
48% reduction in unplanned repairs: Proactive maintenance scheduling and improved issue tracking have significantly reduced the occurrence of unexpected repairs.
Enhanced Reporting and Transparency: Improved reporting capabilities provide greater visibility into operations, enabling data-driven decision-making and increased transparency for clients.
Improved Customer Experience: With Power Pages, clients can now access real-time updates, submit approvals, and track service requests seamlessly, enhancing their overall experience.
The Microsoft customer story highlights Al Thuriah’s commitment to innovation and its dedication to leveraging technology to deliver exceptional facilities management services.
Al Thuriah, A Leading Integrated Real Estate Company
Established in 1996, Al Thuriah is a leading integrated real estate company specializing in premium property development and comprehensive facilities management services. Headquartered in Sharjah, the company delivers exceptional end-to-end solutions for residential and commercial properties across the UAE. Through innovative technologies and operational excellence, Al Thuriah maintains its position at the forefront of the region’s real estate industry.
Source: Microsoft 365 Article
